Thrive Booking - FAQs

1. How do I get started with booking classes? 

Watch our Instructional Video for a quick overview of how to use the Patient Portal booking system. All Thrive clients must have their own individual link to access their account, so please let reception know if you have not received this.

2. How far in advance can I book a class? 

You can book classes up to 30 days in advance and no later than 2 hours before the class start time. 

3. What is the cancellation policy? 

Cancellations must be made at least 12 hours before the class. Class cancellations can be made in your online portal beyond 24 hours prior to the day of you scheduled class. For cancellations within this timeframe please contact the clinic by messaging through your portal, sending an email, or calling on (02)8322 3898.

4. How do I join a waitlist for a full class? 

Use the patient portal to request waitlist placement. We’ll notify you as soon as a spot becomes available. 

5. How to download my Private Health Statement

You can use your Class Pack or Weekly Membership to claim eligible classes through your private health insurance. To access your statement, select ‘Passes’ from the side menu. Select your purchased pass or weekly membership and download your Pass Redemption List. Use this document to submit your claim to your private health insurer. If you have any issues, please contact reception.

6. How to purchase a new Pass Pack or begin a new Membership?

Login to your patient portal. Before purchasing a class pack or membership, you must have a payment method saved to your account. To setup a payment method, select Payment Methods from the side menu, click ‘Add Card’, and enter your card details. To purchase a class pack or membership, select ‘Passes’ from the side menu. Click Purchase Pass and choose the class pack or membership you would like. 

Please note: The Intro Pack is only available to new clients.