September Updates at Thrive
The sun is shining, it is warming up and there has been a great buzz in classes over the past couple of weeks. We are in for a great Spring and Summer where all the hard work in Thrive over the Winter will be evident! Here are our monthly updates:
New Booking System Working Well
The new online booking system has been working very well. There are always a couple of little issues when a new system is introduced and below I provide some answers to the most common questions we are receiving:
Booking System Questions & Answers
Your Account: Make sure you ‘Sign Up’ to create an account when first using the system and ‘Login’ each subsequent time you use the system to make sure you have access to all features.
I am having trouble making recurring bookings: Ensure you follow each of these steps to confirm your recurring bookings….
Select the class and how many times you wish to repeat the booking.
Select ‘See Availability’ at top right.
Review the available bookings and select ‘Add Appointments’ located top right.
Review the Times Added list then select ‘Continue’ to confirm these bookings.
Ensure your details are correct then select ‘Confirm Appointment’.
How do I see my booking list?
Login to your account.
Click on your email address at the top of the page.
Select Appointments to view upcoming or previous bookings.
Important note - bookings made prior to the new system will not be visible on the new system. Use the ‘Booking Management Form’ (see point 5 below) to request your class list booked on the previous system. As of 1st October, all bookings will be visible on the new system.
How do I Cancel an appointment?
Follow the steps above to access your appointment list.
Find the class you wish to cancel and use the ‘Reschedule’ or ‘Cancel’ button and follow the prompts.
How do I pause my membership, join a class waitlist and make other gym membership admin requests?
Use the link to the ‘Booking Management Form’ on the online booking page.
Haven’t used it yet - create your account and start making your bookings. Here’s How:
Head to our booking page on our website and create your online account here: https://www.totalphysiosydney.com.au/thrive-class-bookings (This can be found in the top right corner on the Total Physio website homepage).
‘Sign Up’ to create your account.
Choose your preferred class(es)
Select a time that fits your schedule
Confirm - done! Your spot is secured
Online Bookings are Open 90 days in Advance
Bookings are currently open until Monday 8th of December.
Tip to stay on top of your bookings and secure a spot in your favourite classes
Book your classes up until the start of December - do this now!
Schedule a time to log on each fortnight and book into your desired classes that have opened up during that time.
Login and access your appointment list to cancel/reschedule your bookings.
Welcome to our new Interns
We are very fortunate to have Christina and Rebekka join us for a 3 month internship from Saxion University in the Netherlands. They will be a fixture in classes and be gaining valuable experience in the Total Physio clinic during this time. We also have some students from UNSW Exercise Physiology and Physiotherapy degrees attending different classes. Thank you for making them feel welcome and assisting in their development!
Lost & Found
We’ve collected quite a few items in our Lost & Found box . If you’re missing a drink bottle, jumper, or towel etc please ask one of our instructors.
PAR-Q Reminder
If you’re new to Thrive Gym or haven’t updated your PAR-Q (Physical Activity Readiness Questionnaire) recently, please take a few minutes to complete it (can be found in your email). It’s important for your safety and helps us tailor your training to your needs. Ask at reception if you’re unsure whether yours is up to date.
Thank you for helping us create such a positive community at Thrive. We will continue to work hard at developing and refining our services to help all of our members achieve their goals.
Stuart McKay (Owner)